Frequently Asked Questions

 

 

 

 


 

 

How are jobs priced?

Custom screen printing is based off the following: art, screen set up, film, custom inks, position of artwork, amount of colors, quantity, and garment.

 

What is the minimum I can order?

We have no minimum order. You will find that cost per unit is dramatically reduced as volume increases.

 

What type of information do you need to get a quote?

We need to know the size, quantity, color of garment, type of garment, color of artwork (or send artwork) and placement (ex: front, back, pocket, etc).

 

How long will you honor a quote?

We will honor a quote for 15 days.

 

How long will it take to complete my order?

Most orders are completed within 14 business days of final art approval. Large quantities may take longer.

 

Do you offer rush services?

Yes we do. Please call for pricing.

 

When and how do I pay for my order?

In order to start your job, we require a deposit of 50%. On completion/delivery of the job, we require complete payment.

 

What are my payment options?

We accept personal/business checks or cash. We currently do not accept credit cards at this time.

 

Do you provide proofs?

Yes we do. We will provide a digital or paper proof of your artwork. You will need to sign off on the artwork and position before we begin the job. Once approved, any changes made will be the clients responsibility with additional fees.

 

What T-shirt brands do you currently use?

We currently use Alstyle, American Apparel, Anvil, Bella, Gildan, Hanes, and Jerzees. If you would like a different brand, please contact us.

 

I need help with art work, can you help me?
We can help you with your needs. Please contact us.

 

What kind of artwork is acceptable?

We accept print ready artwork in the following formats.


(.tif, or .jpg not recommended). If you must send a .jpg or .tif file, art should be submitted at 300+ dpi & at final print size. For Vector based artwork, please send it compatible with Adobe CS3 or below.

 

What is the maximum size of artwork that I can use?

The maximum size of art is 13" x 18"

 

Do you have specialty inks?

We currently have shimmer inks and flourescent inks. If your job requires a specialty ink, please inquire.

 

What is the maximum number of colors you can print?

The maximum number of colors on a light garment is six. For dark garments, five colors plus a white base in order for the colors to display properly.

 

Can I use multiple color garments in my order while using the same design?

Yes you may as long as the garment colors are similar. (Dark and light color garment mixtures will require extra fees).

 

Can I change ink colors for the same job?

Yes you can. There will be an additonal fee.

 

Can you print 4-color process images (photographic)?

We currently do not print 4-color process, but we do outsource some of our work. We print only spot colors.

 

Do you embroider?

No we do not, but we do outsource jobs to reliable vendors.

 

How long do you hold on to my screen(s)?
We will hold on to your screen(s) for 10 days. If you want to reorder within the 10 days, there will be no set up fee.

 

Can I take the screen(s) with me after the order is done?
The screens used are the property of Island Style Screen Printing.

 

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